Returns policy.

At re_known, we want you to love your purchase. If you are not completely satisfied, we offer a flexible returns policy to ensure a smooth and hassle-free experience. Please read the details below.

Return Window

  • You have 14 days from the date of delivery to initiate a return.

  • Items must be returned in accordance with the conditions outlined below to qualify for a refund.

Return Conditions

To be eligible for a return, items must meet the following criteria:

  • Condition: Items must be in perfect condition, meaning they are:

    • Unworn, unwashed, and free of stains, odours, or signs of wear.

    • Still have all original tags and packaging intact.

  • Packaging: Include all accessories or components that came with the product.

  • Items that do not meet these conditions will not be accepted for a return or refund.

Return Costs

  • Returns from the U.S.: A return label will be provided for a fee of $8.99, which will be deducted from your refund.

  • Returns from the U.K.: A return label will be provided for a fee of £6.99, which will be deducted from your refund.

  • Returns from Other Regions: Customers are responsible for arranging and covering their own return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at studio@reknownofficial.com with your order number and photos of the issue. We will address the situation promptly and offer a replacement or refund.

Refund Process

  • Refunds will be processed once we have received and inspected the returned items to ensure they meet the conditions listed above.

  • Please allow up to 5 business days after we receive your return for the refund to appear in your original payment method.

  • Any applicable return shipping fees (as mentioned above) will be deducted from the refund total.

How to Initiate a Return

  1. Contact us at studio@reknownofficial.com with your order number and reason for the return.

  2. Follow the instructions provided in our return email, including how to ship your items back to us.

  3. Pack your items securely to avoid damage during transit.

Non-Refundable Items

  • Final sale items, gift cards, or custom-made products are not eligible for returns.

Contact Us

If you have any questions about our returns policy, feel free to reach out to us:

  • Email: studio@reknownofficial.com

We are committed to ensuring your satisfaction and appreciate your understanding of our policies.

Thank you for shopping with re_known